| terms & conditions | |
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P.L.B. LIMITED trading as THE ITALIAN EXPERIENCE.CO.UKTERMS AND CONDITIONS In these Terms and Conditions (The Conditions) the following definitions shall apply : The Terms and Conditions together with the information contained on our website and the details contained in the booking confirmation form the basis of The Contract . No amendment to The Contract will be binding upon The Company unless agreed between The Company and The Client in writing and any such amendment will not bind The Company to any such subsequent waiver . 1. CONFIRMATION OF BOOKING : (a) The Company trades direct with it's Clients and does not employ any agents to act on it's behalf and, therefor, any monies paid by The Client to third parties will not be deemed to have been received by The Company. (b) All bookings of The Package must be accompanied by a deposit payment of £150 per person if the booking is made earlier than twelve weeks before the date of The Package. In respect of bookings made after that date The Price of The Package is payable in full. (c) A legally binding contract will exist between The Company and The Client as soon as The Company sends to The Client a written confirmation of the booking. Should The Package be booked within six weeks of the date of departure The Company will confirm the booking by telephone and subsequently confirm the booking in writing. In this case the contract will come into existence with the making of such telephone call. Any cancellations or amendments to the booking made subsequent to confirmation will incur cancellation charges as specified below. (d) The person who makes the booking and completes the booking form on behalf of other parties is deemed to have the authority of those other parties to act on their behalf and to commit them to The Terms and Conditions relating to The Package. (e) The Terms and Conditions shall not deem to be amended unless any such amendment shall be in writing and signed by a Director of The Company and any such amendment shall not apply to any subsequent bookings unless so specified in writing at the time of the amendment. (f) No amendment to the price of The Package shall be applicable unless agreed to in writing by a Director of The Company. (g) The law applicable to any contract between The Company and The Client shall be English Law and subject to the jurisdiction of the of the English Courts. 2. PAYMENTS : (a) All payments received from The Client in payment in full or part in respect of The Package will be held by The Company in accordance with The Act i.e. in a separate Trust bank account which is under the control of an independent Trustee and will not be released to The Company until such time as The Company has honoured it's obligations to The Client in respect of The Package. (b) All deposits received by The company are non-refundable deposits except where specified otherwise in these Terms and Conditions. (c) Provided the booking of The Package is made at least twelve weeks before the date of departure a final invoice will be sent to The Client setting out the balance due under The Package and the date by which payment must be made. In respect of later bookings full payment of The Package must be made at the time of booking The Package. Mistakes in the final invoice cannot be used as an excuse for late payment. (d) Late payment of any deposit or balance outstanding will give the authority to The Company in its absolute discretion to treat The Package as being cancelled at any time before departure and in such circumstances cancellation charges as set out below will be applied to The Package. 3. CANCELLATIONS AND/OR AMENDMENTS : (a) Should The Client wish to change or cancel The Package no such change or cancellation shall be effective until such time as The Company has received a recorded delivery letter or fax from The Client signed by the person who signed the original booking form . In all cases The Company will use its best endeavours to accommodate any such amendments but reserves the right to charge an amendment fee. (b) In the case of cancellations standard cancellation charges will be applicable to all monies received by The company in respect of The Package as follows : (1) All deposits are non returnable but should cancellation occur more than eight weeks before departure The Client will be permitted to transfer the booking to a later date subject to availability of that date (2) Between four to eight weeks before departure 50% of the holiday price will be refunded. (3) Between two and four weeks before departure 40% of the holiday price will be refunded. (4) Between seven and fourteen days before departure 10% of the holiday price will be refunded. (5) Up to seven days before departure no part of the holiday price will be refunded. 4. INSURANCE : It is a condition of acceptance of any bookings that The Client has proper and adequate insurance in respect of The Package and no booking will be accepted or confirmed until such time as The Company has had produced to it full details of the insurance policy in force in respect of The Package. 5. FORCE MAJEURE : The Company regrets that it cannot accept any liability or make any refunds or pay any compensation to The client where the performance of its contractual obligations is affected or prevented by circumstances amounting to "Force Majeure". These can include any event which The Company or any of its servants or suppliers of services or accommodation could not foresee or forestall in any way even with due care and attention . Such events can include , but are not limited to, war, threats of war, riots, civil strife, industrial disputes, terrorist activities, natural disasters, nuclear disasters, fire, acts of God, adverse weather conditions and all similar events. 6. COMPLAINTS : If The Client has any complaint about The Package such complaint must be reported to the local representative of The company at the time, both orally and in writing and an attempt made to resolve the complaint at that time. A copy of that complaint will be forwarded by the local representative to the head office of The Company. If the complaint cannot be resolved locally then it must be followed up with a letter to The Company at its registered office giving full details of the circumstances surrounding the complaint and the action taken by both parties to date. Such letter must be sent to The Company within 28 days of the end of the holiday. The Company cannot accept any responsibility or liability for any claims not notified to it in accordance with this clause. 7. OUR BROCHURE AND WEB SITE : Whilst The Company has made every effort to ensure the accuracy of the information contained in its publicity material, including its brochure and web site, it regrets that it cannot be held responsible for circumstances outside its own control such as weather conditions, public or religious holidays etc. Should The Company become aware of any changes that it believes might materially affect the enjoyment of the holiday by The Client then it will notify such change to The party Leader as soon as such change is known to The Company. | |